What are all the features of Instance Observer and what features comes with what subscription?

kiran115
Tera Contributor

‎05-31-2023 06:12 AM

 
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Santosh12
ServiceNow Employee
ServiceNow Employee

‎06-23-2023 03:57 PM

See here

 
Feature Guided Advanced Total
Instance availability (Up/Down status)

See Availability for details.

 ✓ ✓ ✓
Performance Visualization Charts (KPIs)

See Performance for more details.

 ✓ ✓ ✓
Reporting

See Reports for details.

 Selective Full Full
Alerts

See Alerts for details.

 X ✓ ✓
Analytics

See Analytics for details.

 X X ✓
Data retention 45 days 6 months 6 months
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Santosh12
ServiceNow Employee
ServiceNow Employee

‎06-23-2023 03:58 PM

For more info follow this page https://docs.servicenow.com/en-US/bundle/utah-impact/page/product/impact/concept/io-overview.html

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Shreya Wani
Tera Guru
Tera Guru

‎06-29-2023 01:58 PM - edited ‎06-29-2023 01:59 PM

Hi @kiran115,

 

Below are some of the key features of instance observer.

 

  • 24/7 Monitoring: Instance performance monitoring provides awareness of issues within an instance before end users  are impacted.
  • 24/7 Alerting: Set up custom alerts to notify you when specific thresholds are crossed, so you can take action before an issue becomes critical.
  • Multi-instance Availability: Proactively visualize performance  telemetry across instances. Empowering  organizations to identify trends before  end users are impacted.
  • Triage: Actionable point-in-time  instance metadata providing additional  context to instance performance and accelerating troubleshooting.
  • Off Instance Application: Access to instance performance  telemetry off instance. When an  issue does arise, organizations can  access actionable data independent of  instance availability.
  • Reporting: Visualize instance performance  telemetry over time and quickly generate reports to share with your business stakeholders, making  organizations faster, smarter, and better in their  instance performance management.
  • Analytics: Compare metrics over time to see how performance is trending in general or to assess the before and after impacts of certain changes.

You can also check out the below ServiceNow product doc for more information.

https://docs.servicenow.com/en-US/bundle/utah-impact/page/product/impact/concept/io-overview.html


There's also a YouTube video that takes you through the Impact entitlements around Platform Health, including Instance Observer.

 

If you feel that I have assisted you in some way, please mark my comment as helpful.

 

Thanks,

Shreya

 

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