Harsha Neerchal
ServiceNow Employee
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an hour ago
We are excited to announce a host of new ServiceNow Impact capabilities in the December Store Release! Here are some of the key changes that we've made:
Impact's NEW Platform Health Features
It's finally here! All of the new Platform Health features that we've been talking about are now available in the Impact Store App. Here's what we've got for you:
▪️Scan Engine - faster scans that you can control and run whenever you want
▪️Custom Definitions - define and tailor the rules that you want to scan for
▪️Analytics Dashboard - get more data relevant to your role's specific priorities (10 active ones for Guided plans, unlimited for Total plans)
▪️Real-Time Validation - instantly scan any code on your instance for best practice violations
▪️Azure, Jira, and ServiceNow Integrations - connect to your favorite dev tools and easily create user stories
▪️Code Fix AI Agent - AI agents that can fix your code for you (for customers with any Pro Plus package)
▪️Proposed Fix - a library of code improvements to help you to fix issues faster (for Impact Total plans, or customers with a Platform Health Add-On)
To learn more about Impact's new platform health suite - check out our article HERE. For a deep dive on how these features help ServiceNow developers - check out our article HERE.
As always - these features are exclusive to the Impact Store App - if you haven't set it up yet, check out our post HERE for a short video that tells you how to get started.
Platform Health Add-On Package
For Impact Guided customers - purchase this add-on to get unlimited active Custom Definitions AND Proposed Fix
Gen AI Powered Consumption Report Summarization
Receive an easily digestible summary of how well you're using your Impact entitlements, and how your case response times have been trending
Gen AI Powered Root Cause Analysis in Instance Observer - now with Remediation (Beta)
For customers on our Impact Total plan - get a simple and actionable summary telling you exactly how to fix an issue when you get an alert in Instance Observer
Note: Since this is a beta feature, you do NOT need to have a Pro+ SKU to access it
Intelligent Health Score in Instance Observer
For customers on our Impact Total plan - get a health score that updates in real-time based on how your instance is performing
Improved Guided Setup Experience
A streamlined, more intuitive set of steps to set up the Impact Store App to get you up and running faster
Faster Access to Onboarding Resources on the Impact Home Page
Easier access to demo videos and documentation to help you get information you need to learn more about Impact
If you're looking for more information on the Zurich Release, or have more general questions about ServiceNow Impact, check out some of the links below:
For more detailed information on our new features:
Configuring Scan Engine Properties
Gen AI powered Consumption Report Summarization
For more videos showing Impact best practices:
ServiceNow Impact YouTube Playlist
To stay up to date on the latest Impact features and get direct access to the Impact Product team:
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