Work order task priority
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01-31-2024 11:02 AM
I am trying to gather a better understanding on how Priorities are set at the incident level. Is there a way to standardize priority based on a Work order template, instead of it being subjective?
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01-31-2024 10:14 PM
Hi @Twhiting1 the priority setting in incident is not subjective. It is set via lookup tables. See doc link below for more details.
Hope this helps
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Bala Guthy
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02-01-2024 06:10 AM
Okay awesome, thank you. After reading that we can define each work order template we have created based off an incident, and set the value of that incident to a standardized priority. So anytime a specific incident happens and we have created the value of that incident in a lookup table, the priority will follow based on the values we have added to the impact and urgency. Am I understanding that correctly?
Thank you!
