Business Process Analyst

[AdnanB_]

Hi all, I don’t have any questions at the moment — I just wanted to introduce myself and say that I’ve started my journey toward becoming a Business Process Analyst. If you have any advice for me, please feel free to share.

[Dr Atul G- LNG]

Hi @AdnanB_ 

Happy to help, mate.

I started as a BA, then moved to BPC, and now I’m working as a Platform Owner. This journey has always been an interesting learning experience.

As a BA, the first part is all about skills and understanding the platform. We should not think about the platform functionally at first, but understand how it is built, how it moves, and how it works. It’s also important to gain knowledge of additional products like GRC, SAM, etc.

As a BA, you are the first point of contact for the client, so communication and client handling skills are very important. We should focus on workshops, writing skills, and also be able to do small POCs. It’s essential to understand the differences in customer situations and configuration.

Here are two podcasts that can help you get more insight: 

https://www.youtube.com/live/RfkMb7ThIrE?si=UU9lEqRBm0D9TTPR

https://www.youtube.com/live/iK8kTaIIwq4?si=4dGd_PpKLSpWscuf

https://youtu.be/KnIH86Vigso?si=c9Rm6_H0PicavzZY

[Dinesh_Now]

Hello @AdnanB_ ,

As @Dr Atul G- LNG  already suggested some below, even i followed the same and learnt alot, and slowly slowly becoming expert here. still learning , and more to go.

you can refer below links to understand more about this.


https://learning.servicenow.com/lxp/en/general/professional-business-process-analyst?id=learning_pat...

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=9c60d3c...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.

[Tanushree Maiti]

Hi @AdnanB_ 

You need to do following things:

• Learn the Business Analyst part of ServiceNow:        Business Process Analyst Career Journey (Move from Associate ->Practitioner->Professional)
• ServiceNow Certification:  Obtain ServiceNow CSA -> ITIL Foundation -> Module-specific CIS (e.g., ITSM/HRSD)
•  Go through following courses if you have interest:

• Introduction to Human Resources Service Delivery (HRSD)

  Human Resources Service Delivery (HRSD) Fundamentals

  Human Resources Service Delivery (HRSD) Implementer 

• Business Process Consultant (BPC) Best Practices for Implementation 

  If you want to any kind of Certification (mainline-micro) /Accrediation , you can check this blog for your suitable your role:

• Online Communities and Forums:
  Engage with the ServiceNow community through forums, read query and answer and slowly start to contribute
• Networking: Expand your network and participate in any events possible.
• Apply for Entry-Level Positions:  apply & apply - don't give up.

Keep learning and Growing & start contributing.

Good Luck!

If you want to any kind of Certification (mainline-micro) /Accrediation , you can check this blog for your suitable your role:

https://www.servicenow.com/community/training-and-certifications/blog5-tm-consolidated-full-amp-up-t...