Use cases to practice to get job in ServiceNow domain

[prakhar_yadav]

Hi community,

Please suggest some use cases to practice, and also some tips to face interview for ServiceNow developer domain

[Dr Atul G- LNG]

Hi @prakhar_yadav 

Greetings!!

If you want to learn SN, there are many many use cases. It is just need to think.

My experience say, dont make big, make smal but perfect

Use case

Parking management

School Admission

Library Management

Sports Room booking

and like these many more use cases from your daily life and you can work as BA - As Dev  - As Architect as tester as well.

Think and build mate.

Good Luck.

[Shaqeel]

hi @prakhar_yadav 

You can follow following website.

1. Site 1 
2. Site 2 
3. Site 3 

These will be sufficient for admin interview.

Mark helpful/Solution.

Regards

Shaqeel 

[Jitendra Diwak1]

Hi @prakhar_yadav,

Certainly! ServiceNow is a versatile platform with various use cases, and preparing for interviews in this domain requires both theoretical knowledge and practical experience. Here are some use cases you can practice to build your skills:

1. **Incident Management**: Set up workflows to manage and resolve incidents efficiently. Practice creating incident forms, assigning tasks, and tracking incident status.

2. **Change Management**: Design change request processes, including approval workflows, impact analysis, and scheduling changes. Practice automating change approvals based on predefined criteria.

3. **Service Catalog**: Create service catalog items for common requests like software installations, equipment requests, or access permissions. Customize forms and workflows to streamline service delivery.

4. **CMDB (Configuration Management Database)**: Build and maintain a CMDB to track IT assets, dependencies, and relationships. Practice data import, reconciliation, and building CI relationships.

5. **Integration**: Configure integrations with third-party tools and systems like Jira, Slack, or Active Directory. Practice using APIs, web services, and scripting to exchange data between ServiceNow and external systems.

6. **Reporting and Dashboards**: Create reports and dashboards to monitor KPIs, SLAs, and trends. Practice building custom reports, defining metrics, and visualizing data effectively.

7. **Automation**: Implement automation solutions using workflows, business rules, and scripting. Practice automating repetitive tasks, notifications, and approvals to improve efficiency.

When preparing for interviews, here are some tips to keep in mind:

1. **Understand ServiceNow Fundamentals**: Ensure you have a solid understanding of ServiceNow architecture, modules, and key features like tables, forms, UI policies, and ACLs.

2. **Hands-on Experience**: Practice building solutions in ServiceNow and be ready to discuss your experience and specific projects during the interview.

3. **Stay Updated**: Keep abreast of the latest features, updates, and best practices in the ServiceNow ecosystem. Follow official documentation, forums, and community resources.

4. **Problem-solving Skills**: Be prepared to demonstrate your problem-solving skills by discussing real-world scenarios and how you would approach them using ServiceNow.

5. **Communication Skills**: Practice articulating your ideas clearly and concisely. Be ready to explain your thought process, decisions, and solutions effectively during technical discussions.

6. **Interview Practice**: Consider conducting mock interviews with peers or mentors to practice answering common interview questions and receiving feedback on your responses.

7. **Research the Company**: Familiarize yourself with the company you're interviewing with and how they use ServiceNow. Tailor your answers to align with their specific needs and challenges.

By following these tips and practicing relevant use cases, you'll be well-prepared to excel in  ServiceNow developer interview. 

Please accept my resolution if it works for you. 

Thanks 

Jitendra