ServiceNow Arc Hub

Paty Montesinos · 3 weeks ago

ServiceNow Community Article Hub

ServiceNow Arc

Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed.

Release Information

Availability

Generally available on the BP1 release, distributed through the ServiceNow Store.

Compatibility

Australia Patch 7 (AP7)
Zurich Patch 13 (ZP13)

Roles required

Access and use: sn_app_cowork.user
Configure policies, guardrails, observability, and audit: sn_app_cowork.admin

Entitlement

Arc is licensed as part of the AI Workflow Factory SKU. Contact your Account Executive to confirm entitlement.

Getting Started · Oct 26, 2026

Get Value from ServiceNow Arc on Day One, Without Building Anything

A step-by-step guide to your first Arc session: connecting your work apps, running "For you" tasks, scheduling recurring work, trying skills, and checking IT service records in plain language. Nothing needs to be built or configured.

By Paty Montesinos, ServiceNow Employee

Read the article →

Introduction · Oct 23, 2026

Introducing ServiceNow Arc: Your Personal Assistant, Governed for the Enterprise

Meet Arc, an assistant that completes work across apps, files, and ServiceNow. Learn how it is governed through SI Control Tower, how it routes across models, availability details, and how to get started.