Agentic AI plugin and Use cases

saishruthis
Tera Contributor

‎02-22-2026 11:03 PM

What is the plugin required for Agentic AI?

Can we install plugin in PDI? If yes, what are the use cases we can try for ITSM?

 

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Dr Atul - LNG
Tera Patron

‎02-23-2026 06:29 AM

We cant get any AI plugin in PDI except Agent Build Trail. 

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Tanushree Maiti
Tera Patron

‎03-02-2026 01:47 AM

Hi @saishruthis 

 

In PDI , Agentic AI is not available.

 

 Under Liftoff to Knowledge 26  courses, Agentic AI temp instance is given. Utilize that and try with 

Simple use case like -

In prompt- give the story number, with that name (starts with), your agentic AI will  create a update set .

 

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Aditya_hublikar
Giga Sage

‎03-02-2026 02:00 AM

Hello @saishruthis ,

 

Unfortunately, Agentic AI capabilities are not available in a PDI. However, you can practice them using a ServiceNow University lab instance, where you also get exposure to more real-world implementation scenarios.

Please refer to the below thread. It mentions the relevant courses that can help you practice Agentic AI as part of the Lift Off challenge:

https://www.servicenow.com/community/developer-forum/please-share-pathway-fo-ai-learning-in-servicen...

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

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