My query here is Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.The section should display only open (active) RITMs requested by the same caller.Closed, cancelled, or completed RITMs should ...
Execution of Skill from Sub Flow:I am leveraging a custom skill named “Email and PII Triage” from a subflow using “Execute Skill” OOB Action.Purpose of the Skill : To analyze the email body and subject and return output in JSON :{ "related_to_employe...
i am unable to open the "sys_dictionary_relationship.list". Could you please check . Thanks
I need the link to best recommendations/practices by ServiceNow for best practices.
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can I help you ?" e.g user Type " My approvals " then automatically it will execute the topic for " My approval" or if multiple topics then show the opti...
Hello, We’re implementing an AI agent workflow, but we’re unable to proceed because the option “Now Assist in Panel – Platform (default)” is not available in Virtual Agent Designer. Please see the attached screenshot for reference. Could you please a...
Hey everyone Ive been working on configuring AI agents and I have came across a small issue and need some guidance on how to proceed. On the Now Assist in VA I keep getting link to null. I have attached a pic below as a referece.
Hi, I am trying to add a Now assist skill to an Ai Agent which i am working on. I am not getting how can i pass the input record to the skill from the agent. Any help will be appreciated here. Thanks in advance. Thanks,Vamshi
Dear experts, I created a AI Agent and used a Subflow as a tool in it, it executed well. After couple of hours, I wanted to review the execution. But opening the execution record returns me error. Any business justification, why this is getting ...
Dear experts, 1. A Now Assist skill generates the intended output. (Input - Record)2. Trying to fetch the result on a flow. (Trigger - Record - Same table)3. It only executes once and upon saving the flow or even doing a test run of the flow, clea...
We haveNow Assist for Creator Plugin already installed but we can't see Intelligent Code Recommendation skill?
Hello Experts, I am facing a strange issueBasically we had updated the skills for email recommendation skills and its working for me perfectly ( i have admin) and but for HR i have given them HR Core Basic role and the information is giving totally d...
I am building a use case on agentic AI in which I have to generate a pdf without using Table name and record sys_id. var v = new sn_pdfgeneratorutils.PDFGenerationAPI;// (Option) get HTML from the description field of an incident recordvar gr = new G...
Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users.I know we can view sent emails under System Logs → Email Logs, but this requires filt...
When i submit the request catalog request from virtual agent its submitted and using now assist i doing same it's also submitted then what is difference can you share me any valid/ practical difference .
