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Can I change the Now assist in the Virtual agent name from "Now Assist" to anything else

dylanprete
Tera Expert

I want to change the title of the now assist in virtual agent, to "employee helper", I've changed the specific branding the assistant is on but i still see "Now assist" I believe this used to be possible as ive done it before. Can someone please provide some guidance? thanks 

 

 

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1 ACCEPTED SOLUTION

dylanprete
Tera Expert

to close the thread there is a known to defect PRB2029079

View solution in original post

12 REPLIES 12

Dr Atul G- LNG
Tera Patron

Try cache.do and logout and login.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Does not work, thanks for the reply.

https://www.servicenow.com/community/now-assist-for-creator-forum/i-want-to-change-the-now-assist-la...

 

To change the chatbot's display name from "Now Assist," navigate to your ServiceNow Conversational Interfaces Settings. Open the assistant's configuration or branding profile, update the Assistant Name, and save your changes. If the chat window label still displays the default, you may need to update the associated sys_ui_message record

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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@dylanprete  try this buddy

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************