Generative & Agentic AI Learning Path | ServiceNow

[nowGurukul_SN]

Hi Team,

Hope you are doing good. I have to charter a plan to enable my workforce to upskill on ServiceNow Now Assist and its implementation. Can you share your experience , source of study , detailed plan or whatever best you can help so that on can start thinking of use cases and start building them ?

Regards,

Gagan Jolly

[Dr Atul - LNG]

Hi @nowGurukul_SN 

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_i...

https://learning.servicenow.com/lxp/en/general/the-future-of-agentic-ai?id=learning_course_prev&cour...

Go to now learning and search in the skill

[nowGurukul_SN]

I have researched ServiceNow university , but unfortunately like other modules it doesn't have good and elaborative AI courses. Hence looking for advise from people who are already implementing the same.

[Dr Atul - LNG]

Agreed. You can check the Best Practices section, where you may find some documentation related to Agentic AI. That might be useful.

[Tanushree Maiti]

Hi @nowGurukul_SN 

Explore the AI System Administrator Career Journey  path in ServiceNow University  to get a complete overview.

Read these article as well:

https://www.servicenow.com/workflow/ai/ai-transform-role-system-administrators.html?state=seamless

Also check  

• AI Essentials
• ServiceNow Agentic AI Offerings Overview 
• Now Assist AI Agents Deep Dive
• Now Assist for IT Service Management (ITSM) Essentials
• Agentic AI Executive Micro-Certification
• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer