Scoped App and Now Assist Integration
Does anyone know if it's possible to integrate Now Assist with a scoped application such that users can query the data in their scoped app in the now assist panel?
Forum Posts
Resolved! Training NowLLM with custom data
Hi team , I am working on a project to create a "widget recommendation system" that is if the user gives the use case, the widgets has to be recommended for that use case. I am using now assist skill kit and here I have some queries . 1.How can I mak...
Virtual Agent in MS Teams Case Card Response
When we ask for the case summary in virtual agent we are getting a card response as expected with short description, created, priority, updated and description field. but here in MS teams chat along with description field we are getting extra info wi...
Virtual Agent in MS Teams
in ms teams virtual agent in middle of conversation after typing restart i need to get the survey before restarting. and also where ever we have dropdown list to select for the users there we need to restrict the typing (user input by typing).
Unable to get mail script values into email
Hi All, I wrote email script to pick the values from system property and display it in email notification. But I am unable to see the email script values in the email. Attached are the email script and notification images. Kindly assist me here Thank...
Resolved! Surveys - export data to excel or csv
So these are the related links for surveys. But is there a way to just export the data into a excel or csv file? I don't see anything under Responses or Scorecard.
Agile Planning
Hi everyone , can someone please help me on how i will assigned all my HHD stories to my themes and EPIC
summarize button on HR case agent work space
Hi Everyone, Ideally, when clicking in 'summarize' button it loads the case summarization on workspace. But I have a requirement that Auto summarize HR case summary by now assist without manually clicking the 'summarize' button on HR case workspace...
how can we copy new or updated KB articles from one instance to another instance through automation
how can we copy new or updated KB articles from one instance to another instance through automation. The process can be automated and run in a periodical cycle basis.the articles that were published in the last 10 days in the non prod instance to pro...
AI
What is your favorite AI course to take that has helped you better your ServiceNow skills?
Replacing Server Maintenance Application (SMA) Tool with possible ServiceNow Solution
We are currently using a custom application, referred to as the Server Maintenance Application (SMA tool), which requires inputting the server’s name for scheduling one-time or periodic maintenance. This tool is integrated with the Netcool applicatio...
Resolved! Servicenow Reports condition -
For conditions, I need to run a report on Friday that gets people with an appointment on Monday. But I have tomorrow or next week. I don't have an option for "next monday". How do i do that?
Adding hyperlink in dashboard
i have created a dashboard and while adding widget in dashboard i have selected Content Block in widget category - static html to show hyper links in widget but after filling all details in record while saving static html getting error as invalid in...
Resolved! Enabling code completion in Xanadu
I'm trying to enable Now Assist code completion on a Xanadu instance. As per the docs, I've set sn_now_assist_code.enable_promptless_experience to true but I'm still not seeing code completion being activated. Any suggestions of what I'm missing ...
Don't use prompt or confirm use native methods for dialog
Prompt users with the question, "Are you sure this ticket couldn’t be solved by turning it off and on again?" before allowing them to submit an incident, and provide playful messages based on their response.
