Now Assist in MS Teams

Nenad Berbatovi
Tera Contributor

‎05-19-2026 09:40 PM

Dear Community,

we have integrated Now Assist with MS Teams. The user is able to open a case for itself, to update it, to upload attachments,... I would like to know if it's possible to have an ServiceNow agent which is able to push notifications to Now Assist in MS Teams? F.ex. if an agent update a case, ServiceNow agent will push the notification to appropriate user telling him that his case is updated? Or to push outage notifications to ServiceNow agent ?

 

Best regards,

Nenad

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Tanushree Maiti
Tera Patron

‎05-19-2026 09:54 PM

Hi @Nenad Berbatovi 

 

Refer: https://www.youtube.com/watch?v=Iv0PzFLb96g

Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

 

How to Maximize Now Assist Capabilities with Microsoft Teams
How to Maximize Now Assist Capabilities with Microsoft Teams
youtube.com/watch?v=Iv0PzFLb96g
Calling all ServiceNow admins, Microsoft admins, and Business Leaders! You are invited to join this session on ServiceNow's Generative AI Offering, Now Assist for ITSM and ServiceNow for Microsoft Teams and Microsoft 365. Walk away with clear vision of how Now Assist and the Microsoft integration
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