How to change/ remove this message from Virtual Agent conversation?

MayankGupta77
Tera Contributor

‎09-01-2025 05:52 AM

Hello everyone, Recently I was making AI agents and configuring Now assist skills. 
But, I wanted to change this message "Sorry, there was a problem on my side....." 


Please explain me where to change this and how to change it?

 

MayankGupta77_0-1756730625786.png

 

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3 REPLIES 3

Raghav Sharma24
Giga Patron

‎09-01-2025 05:55 AM

Check the exact message in sys_ui_message table in message field.

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Bhuvan
Giga Patron

‎09-01-2025 06:15 AM

@MayankGupta77 

 

Check and update your plugins to latest version

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703851

 

See below thread similar to your issue,

 

https://www.servicenow.com/community/now-assist-forum/facing-issue-while-using-now-assist/td-p/31497...

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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