This is something I implemented as a try‑out to change the states of a Change Request record using Virtual Agent. While working on this, I observed a few important policies and behaviors related to Change Request state transitions:State transitions c...
I’m trying to enable Now Assist for problem management and the sc_task table. However, out of the box there is no option to enable Now Assist for these two tables. My goal is to summarize Problem and SC Task records in the same way that Now Assist cu...
case : imagine a person needs to solve the incident ticket, but he is new to work or sometimes we get stuck on solving tickets because maybe no timely guidance, increases time to solving ticket, automatically average resolution time of the incide...
Hi,I have a scenario where i have created an agent using the agent studio in ServiceNow. Now the trigger for the agent to work is an inbound api call how can i achieve this ? If any one has any ideas regarding this please help me out
Hi Team,I am trying to merge the old ID with my company ID, but I am receiving an error during the process.Could you please assist me with this issue? I have attached a screenshot of the error for your reference. Note: I no longer have access to my c...
Hi Community,I’m currently designing a Virtual Agent topic where users can describe their issue in free text, and the bot will either create an Incident or a Service Request based on the description. Before creating any ticket, I’d also like the Virt...
Hi all, i have created an aagent in agent studio, and i want to use that in virtual agent chat, but im not able to see that agent in virtual agent chat, but when im testing i can see it, but on portal its not showing, plz refer the screenshots. im n...
Hi - we have recently adopted Now Assist as part of our tool kit and we are defining relevant use cases that we are trying to solve.One of those is whether we are receiving the correct level of information on ticket submissions and whether we can ale...
Hello Community, When the RITM is changed from active to inactive, there is a error on the form which goes "AisDisableSearchSignalEvent undefined, maybe missing global qualifier". I found which BR and Script Include is doing this, they are in differe...
I have defined an MCP Server connection to an MCP Server which I control. This works fine (after some hiccups, had to deal with this: https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=f2b77e69935efe188960fb2d6cba10be) when authentication...
Hi All, Im currently working with NowAssist and I would like to understand how to create and use a custom skill Where to create a custom skill ?How do we configure promptsHow to associate them with VA or agent assistHow to migrate them to other envir...
Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details. Everything seems
Hi Community,I am working on a requirement to integrate external LLM models (such as OpenAI, Azure OpenAI, Gemini, etc.) directly into ServiceNow Virtual Agent, without using Now AssistMy goals are:Use an external LLM to generate responses for Virtua...
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
