How to integrate Servicenow virtual agent with copilot using bot interconnection

ganeshnunsa
Tera Expert

‎02-02-2026 03:02 AM

Hi Team,

I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..?

 

Thank you.

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Dr Atul - LNG
Tera Patron

‎02-02-2026 04:04 AM

Hi @ganeshnunsa 

 

https://www.youtube.com/watch?v=PbH1ED8A-OI

 

http://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/setup-self-bot-copilot.html

 

https://www.servicenow.com/community/developer-forum/connect-servicenow-live-agent-with-copilot/td-p...

 

Copilot Studio: ServiceNow Connect Knowledge Base + Helpdesk Tickets
Copilot Studio: ServiceNow Connect Knowledge Base + Helpdesk Tickets
youtube.com/watch?v=PbH1ED8A-OI
ServiceNow is a popular platform for I/T Teams to manage helpdesk tickets and build knowledge bases. But what if your Copilot Studio Agent could tap into that knowledge base and instantly answer tech support questions? Or let Users get information on their support tickets? In this video, I'll show
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