We have disabled Azure open Ai from setting of Now Assist admin and enabled Now LLM from manage LLM settings .However we found that under the log list "sn_ais_assist_qna_log" we are still able to see the provider as Azure open Ai chat.Please help me...
While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...
Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....
We have a requirement where, upon searching for any catalog item using the Now Assist Virtual Agent, the link generated in the VA chat points to id=va_sc_cat_item instead of the expected id=sc_cat_item.For example, the link currently appears as:http...
In Now Assist AI Search, when searching "Servicenow group membership", AI Search results appear but no Genius Result is generated. Expected Result:Along with AI Search results, a Genius Result should be generated that summarizes or directly suggests ...
I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides em...
I know I'm posting to the incorrect board, but there was no choice for the topic I have an issue with... I have an employee who had her Now Learning account under our company's partner account and she was designated a 'partner user'. I could see all ...
Now assist for CMDB helps the CMDB administrator to reduce the manual efforts, eliminate duplicate CI and improve data quality. ServiceNow is focusing on 4 major areas where this technology can be beneficial Recommend - Now assist can provide the r...
can someone help me with a functional service portal link?
Not sure if in the right community. I am working to get our Service Now Agent to be more productive for out staff. I am looking for a good guidance / build guide. Just looking to find the right links to make things work. I am overwhelmed with all...
Hi Team,I’m working with Enhanced Chat (Now Assist) and I want to update the background color of the chat panel. I tried applying custom CSS, but it doesn’t seem to have any effect. Currently we are in Xanadu version and in chat background we have ic...
im creating a onboard application and added flow desiner to automate the flowmbut in ask for approval section the approval condition is evelating as false. please check the below screen and advise me
Hello Everyone, i have come across this question been confused with the question. would appriciate the help. Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change pol...
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Just completed the Introduction to Agentic AI !I’m excited to share a visual I created based on the course material (see diagram below). This diagram helped me connect concepts such as:Agentic AI capabilitiesAI Agent VA ChatbotAgentic AI vs Generati...
