Now assist Search

[mayurigund1]

Hi All,

When I am asking queries to Now Assist it is giving incorrect response. How to train now assist search chat bot?

[Aditya_hublikar · Accepted solution]

Hell @mayurigund1 ,

Once look at this https://www.servicenow.com/community/now-assist-articles/now-assist-quick-start-guide/ta-p/2685044 

You can refer this documentation :

https://www.servicenow.com/docs/r/xanadu/conversational-interfaces/now-assist-in-virtual-agent/confi...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[yashkamde · Accepted solution]

Hello @mayurigund1 ,

The bot can only give good answers if it has access to the right data.

AI Search Admin console, ensure that all relevant information bases are AI Search enabled . Re-indexing your content ensures the LLM reads the most recent data.

Refer this :

Where to look when your Now Assist in Virtual Agent answers are off 

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar · Accepted solution]

Hell @mayurigund1 ,

Once look at this https://www.servicenow.com/community/now-assist-articles/now-assist-quick-start-guide/ta-p/2685044 

You can refer this documentation :

https://www.servicenow.com/docs/r/xanadu/conversational-interfaces/now-assist-in-virtual-agent/confi...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[yashkamde · Accepted solution]

Hello @mayurigund1 ,

The bot can only give good answers if it has access to the right data.

AI Search Admin console, ensure that all relevant information bases are AI Search enabled . Re-indexing your content ensures the LLM reads the most recent data.

Refer this :

Where to look when your Now Assist in Virtual Agent answers are off 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti · Accepted solution]

Hi @mayurigund1 

Refer KB: KB2534946 How to resolve Now Assist not responding in Virtual Agent in Service Portal 

Now Assist in Virtual Agent: Configuration mistakes that break generative AI responses

KB3000061 Now Assist Virtual Agent and AI Search return different answers for the same query in Enha... 

Now Assist in AI Search FAQ