Ai search

[PriyadharshB582]

I have configured ai search for my portal. I have added the search source as well. In the genius result I added now assist Q&A. In the search I type any query it search the most relevant and give as the output in a Card. In the below it showing the  irelevant knowledge article and catlog item those are not related. It showing all the knowledge and catlog item which is in the search source. How to resolve it

[rpriyadarshy]

@PriyadharshB582 

Are you getting this kind of Output 

Or you are getting Irrevelvent KB also in the Card?

Also you can do debugging using AI Search Preview Utility.

https://YOURINSTANCE.service-now.com/now/ais-preview-utility/preview

Regards

RP

[PriyadharshB582]

Card showing a valid recommendation. Below the card it showing all the item

[rpriyadarshy]

I tested at my end and below Initial KB urls are also relevant but after first page its not much of relevant i see.

Can you try doing the Search in AI Search Preview Utility and let me know ?

Regards

RP

[PriyadharshB582]

I have tried using Ai search preview Utility it showing a relevant article. In portal it show 41 items(all the records).  In ai search preview Utility it showing a relevant article and catalog item (4 items). Why it's occuring in portal. Any idea do you have