AI Summary Card in custom workspace
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05-04-2026 11:22 PM
I am creating a custom workspace
In the record page of the custom workspace i want to have the AI Summary card component
I have added the component and configured it with the values in screenshot
Still it is not working
Screenshots
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05-12-2026 08:00 AM
Hi @D9201559, Can we make it available in the Form View as well (not in workspace but in backend form . core ui)
And also check whether this may help for you or not?
https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/now-ai-...
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3 weeks ago
I have the same problem in a custom workspace. I can see the summarization in the form view when using outside of the UI, but not within. I have added the component into the UI, but it doesn't appear to like me updating the sysID from a client state parameter.