Build Agent Trial on PDI returns "Foundry turn error: The server is busy right now"

[Dinh Nguyen]

Hi everyone,

According to the ServiceNow documentation, Build Agent Trial is supported on Personal Developer Instances (PDI).

However, I am currently unable to use Build Agent on my PDI.

Environment

• Instance: PDI
• Release: Australia Patch 7
• Build Agent Trial installed
• Prompt used: Create application scope name [Application Name]
• Every prompt returns the following error: Foundry turn error: The server is busy right now. Please try again.

I am wondering:

1. Is this a known ServiceNow-side issue related to Build Agent capacity?
2. Is there any customer-side configuration or workaround to resolve this issue, or is this a ServiceNow platform issue that can only be fixed by ServiceNow?

Please someone help me!

Thankyou.

[Ankur Bawiskar]

@Dinh Nguyen 

PDIs don't come with any support from ServiceNow

So the only option is to clear instance cache or repair the plugin and try again

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dinh Nguyen]

Hi @Ankur Bawiskar 

Thank you for your suggestion.

I have already tried clearing the instance cache, but the issue still persists.

I also attempted to repair the Build Agent plugin, however the repair option is not available for the Build Agent plugin on PDI.

Regarding your comment that PDIs do not come with ServiceNow support, I would like to clarify my understanding. Does that mean there is no customer-side action available in this case, and if the issue is caused by the Build Agent service itself, the only option is to wait for ServiceNow to address it in a future platform update or service fix?

[Ankur Bawiskar · Accepted solution]

@Dinh Nguyen 

Since this is for PDI there comes no support from ServiceNow regarding the issue you are facing.

Had it been for a customer instance you could have raised a case with ServiceNow

The only option is to repair and wait

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Dinh Nguyen 

First Clear instance cache by typing cache.do in application navigator and hit enter -> then try build agent.

If still it throws the same error, Repair plugin in Application Manager under Quick Actions :Build Agent (Trial)   sn_build_agent

Link: https://<your_instance_name>.service-now.com/now/app-manager/home/app/id/6805ff49c0eb46ee969d42f0dd56b3bf/v/2.3.3 

Please note that there is no support available for PDI.