error in assistant designer page

[skpotlaskpotla]

Hi All,

while connecting to Assistant Designer page, I am able to see the below error page.

can anyone please help me on this. I am unable to see the "Create assistant" button. Kindly note that I do have verified all the applicable roles for the user and plug-ins installed for nowassist.

appreciate for a quick help as it is stopping our work.

[rpriyadarshy]

  Few Pointers.

Inactive Context Profile (sys_cs_context_profile)

Plugin Repair (com.glide.cs.genai)

Outdated API Resource Path-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3070365

Regards

RP

[Tanushree Maiti]

Hi @skpotlaskpotla 

Repair or update the Conversational Studio plugin via your ServiceNow plugins .

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3070365

Resolution

Step 1 — Repair the Conversational Studio Plugin

1. Navigate to System Applications → All Available Applications → All
2. Search for Conversational Studio
3. Click Repair to update the plugin and refresh the REST API endpoints
4. Verify that getAssistant() is now pointing to /api/sn_convo_studio/conversational_studio/get-assistants-data
• Can be verified under: sys_ws_operation_list

Step 2 — Repair the Now Assist Panel Plugins Repair the following plugins in order on your instance:

1. now-assist-self-service
2. sn-component-va-web-client
3. sn-connected-chat
4. now-chat-window

To repair each plugin:

• Navigate to System Applications → All Available Applications → All
• Search for the plugin name
• Click Repair

Step 3 — Verify Now Assist Panel Renders

1. Navigate to a Catalog Item in Catalog Builder
2. Open the Now Assist panel and confirm the chat window renders correctly
3. If the panel still does not render after the plugin repairs, raise a task to the Dev-NowAssistPanel team for further investigation

[skpotlaskpotla]

Thank you for the response.

I have tried with the above provided steps but still facing the issue. Have raised a case with Now Team and the team observed the below error. 

Cannot read property "0" from undefined: com.glide.rest.domain.ServiceException: Cannot read property "0" from undefined:
com.glide.rest.service.custom.CustomServiceExceptionResolver.throwServiceException(CustomServiceExceptionResolver.java:83)

Team is working on it.

thank you again.

[skpotlaskpotla]

Solution:
the deployment record is missing under th "sys_now_assist_deployment" table. we have made entry for the ai voice assistant and then the issue got resolved.

The issue should be resolved after deleting it. Please let us know how it goes.