Hi,
The post does not specify which chatbot is missing. This response assumes you mean either the Virtual Agent chat on the lab instance or the chat bubble on the Now Learning site. If you mean a different one, please clarify.
In most related Community threads, the simulator tasks and chat appeared only once the lab instance was open and active. One learner reported that after opening the instance and waiting for it to wake, they were taken to the page containing all the simulator tasks. Waking the instance is therefore the first step to try.
- Open your course and locate the simulator or lab section.
- Select Request Lab Instance, or Wake Up if the instance is hibernating.
- Wait for the instance to finish loading, then open it from the course.
- Look for the Virtual Agent chat bubble on the instance and open it. Community replies mention using Lab Instance Issues there to reset credentials.
- If the instance shows Terminated or the request button is greyed out, check whether a lab instance already exists in another course. Release that one, then request again from this course.
- If the issue persists, raise a case with Now Learning support or the Help Center. Several learners reported this restored a missing lab.
Virtual Agent with NLU and Now Assist cannot be enabled on a personal developer instance (PDI), according to Community replies. A Now Learning lab instance, where the NLU plugin is already installed, is the alternative that Community replies suggest.
If the chat window opens and then disappears on an instance you manage, one reply suggests repairing the ESC Portal along with the Virtual Agent plugin. Test this in a sub-production instance first.
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