I want to deploy an AI Agent on our instance that verifies whether a major incident is affecting a system reported by a user in the Virtual Assistant chat.
The current version of the agent fulfills its purpose, but I don't want it to be summoned every time a user reports an issue with any system. Is it possible to only invoke or mark the agent as active when there is an active major incident on the instance?
The built-in trigger on the Agent Playground doesn't seem to be the right approach, as opening the portal chat window seems to act as the trigger itself.
Any recommendations or best practices on how to achieve this conditional activation would be appreciated
