Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

how to create an agent that can help me search in ServiceNow Stories, Demands, Ideas.

SonnyY
Tera Contributor

how to create an agent that can help me search in ServiceNow Stories, Demands, Ideas. 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

are you referring AI agent?

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

SonnyY
Tera Contributor

we want to achieve this in two different ways: 

1. within Service Now, by using AI Agent or any other suitable means.

2. use connector to link with copilot and search stories, demands in copilot

hope it helps.

Laurent5
ServiceNow Employee

It depends what you are trying to achieve exactly. Do you want to get a regular digest of all ideas coming in?

Solutions could range from traditional reporting, performance analytics, or using AI Search to search and summarize entries from the various tables.

You could also use a custom Skill that summarize data coming from tools (to query the specific tables).

You don't necessarily need an agent for that.