how to create an agent that can help me search in ServiceNow Stories, Demands, Ideas.

[SonnyY]

how to create an agent that can help me search in ServiceNow Stories, Demands, Ideas. 

[rpriyadarshy]

@SonnyY  -- we have a lot of story content related to the project: 1000+ stories  --> All these stories are stored in ServiceNow or You are Using JIRA?

Regards

RP

[SonnyY]

all in service now. 

[Laurent5]

It depends what you are trying to achieve exactly. Do you want to get a regular digest of all ideas coming in?

Solutions could range from traditional reporting, performance analytics, or using AI Search to search and summarize entries from the various tables.

You could also use a custom Skill that summarize data coming from tools (to query the specific tables).

You don't necessarily need an agent for that.

[SonnyY]

The user stories are as below. Much appreciate it for any advice.

Project based: we have a lot of story content related to the project: 1000+ stories. It is impossible to keep track of story content, without the ability to search with the use of AI. So within the context of the project, or the theme or the epic.

As an EPO, I need to find demands, Ideas and cross reference content where possible.

[Laurent5]

You could use Clustering on the stories and then use an LLM to provide summery/key themes etc.
I did something similar for Security Incidents.
Basically you

1. create a cluster of the ideas table

2.create a new skill with a tool to retrieve the cluster results

3. write a prompt to do the analysis you want on the cluster results

4. publish that new skill to whichever screen makes sense (for instance, the project view)

See this article for details of how I did it: https://medium.com/@laurent-roussel/using-rag-for-clustering-analysis-with-servicenow-eaa0455cb9b0

Hope it helps