I want to learn Now assist and Agentic Ai

[pmaharaj]

Hi ServiceNow community I want to upskill myself so i started learning Agentic AI , virtual agent chat bot and Now assist but how do I practice it in instance almost all i can see is paid once in ServiceNow university, any one have any idea how do i practice and get good hands on 

[Tanushree Maiti · Accepted solution]

Hi @pmaharaj 

At the end,

This also you can check :

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

[yashkamde · Accepted solution]

Hello @pmaharaj ,

Refer this course for Now Assist preparation and hands on practice :
Now Assist for IT Service Management (ITSM) Implementer 

Also for agentic AI :

Agentic AI Executive Micro-Certification Learning Path 

AI Agents: Configure AI Agents - provides now learning instance for hands on!

Also I had implemented one now assist custom skill, so you can refer that too for hands on :
Now Assist Custom Skill Kit - Update Set Summarizer 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Hi @pmaharaj 

Overview:

• AI Essentials

Agentic AI:

• ServiceNow Agentic AI Offerings Overview 
• Agentic AI Executive Micro-Certification

Now Assist:

• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist AI Agents Deep Dive
• Now Assist for IT Service Management (ITSM) Essentials
•  
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer

[Tanushree Maiti]

Hi @pmaharaj 

Check these videos 

Now assist:

https://www.youtube.com/watch?v=URJbG8HF5D0

https://www.youtube.com/watch?v=j1nVa1hrQF4

Now Assist in AI Agents - Resource Guide [Updated February '26]

[Tanushree Maiti · Accepted solution]

Hi @pmaharaj 

At the end,

This also you can check :

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

[yashkamde · Accepted solution]

Hello @pmaharaj ,

Refer this course for Now Assist preparation and hands on practice :
Now Assist for IT Service Management (ITSM) Implementer 

Also for agentic AI :

Agentic AI Executive Micro-Certification Learning Path 

AI Agents: Configure AI Agents - provides now learning instance for hands on!

Also I had implemented one now assist custom skill, so you can refer that too for hands on :
Now Assist Custom Skill Kit - Update Set Summarizer 

If my response helped mark as helpful and accept the solution.