Now Assist case summarization error

[Gianluca7]

Hi,
I'm facing an error while testing my prompt of case summarization with a clone of the OOTB Case summarization skill, this is the error message:

{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "Error in validating response: Response validator payload is undefined for definition b943b4f6872c0210fa6ecbfc0ebb35d5", "sourceErrorFeatureInvocationId": "" }, "status": "ERROR" }

I just added some fields as metadata at the top of the summary, like {{sn_customerservice_case.u_ordine_di_lavoro.number}} and I'm facing this error only for some cases, while for others it works. What is the issue here? How can I fix that?

Regards

[Tanushree Maiti]

Hi @Gianluca7 

refer : KB2699135 Resolve "undefined" error when activating Now Assist skills 

KB2653989 How to troubleshoot Now Assist and AI Agents issues 

https://www.servicenow.com/community/now-assist-forum/unable-to-execute-the-now-assist-oob-skill-eve...

[Gianluca7]

Hi,

the issue occurs in the Skill Kit section, how can i fix it? What is the root cause?

[sunkarasath]

as i facing the same issue this cloning part was little uncertain , i cloned my own developed skill and need to add more functionalities then also prompt not working and shows an error , so better create skill from scratch not clone you better compare and develop

[Faisal-Waheed]

Hi @Gianluca7,

Please refer to the following:
Customize a case summarization skill in Now Assist for Customer Service Management (CSM)
Summarize a case by using Now Assist for Customer Service Management (CSM)

Thanks!

XAAS Solutions LLC

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