Now Assist Chatbot on end-user portal

[ValerieL]

how can I reach a complete coverage of questions asked?

[Vamsi_Krishna07]

Hello @ValerieL ,

Could you please elaborate your question?

Thanks!

[ValerieL]

is there an easy way to create knowledge available for NOW Assist research by end-users. I have already worked on our KB and reduce the gap. I have planned to use API to make internal URL and Sharepoint searchable also. not quite sure about the technical step by step as I am not on the "technical" side. are there ready to use databasis already available to be uploaded without any copyrights issue. 100% coverage at first opening is unrealistic. But I am trying...

[Its_Azar]

Hi there @ValerieL 

Do you mean the ESC portal? can you elaborate a lil further.