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Now Assist Chatbot on end-user portal

ValerieL
Mega Contributor

3 weeks ago

how can I reach a complete coverage of questions asked?

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6 REPLIES 6

Vamsi_Krishna07
Tera Guru

3 weeks ago

Hello @ValerieL ,

 

Could you please elaborate your question?

 

Thanks!

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ValerieL
Mega Contributor

3 weeks ago

is there an easy way to create knowledge available for NOW Assist research by end-users. I have already worked on our KB and reduce the gap. I have planned to use API to make internal URL and Sharepoint searchable also. not quite sure about the technical step by step as I am not on the "technical" side. are there ready to use databasis already available to be uploaded without any copyrights issue. 100% coverage at first opening is unrealistic. But I am trying...

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rpriyadarshy
Kilo Sage
In response to ValerieL

2 weeks ago

@ValerieL i am still not clear on Problem Statement and Goal - Complete Coverage of Questions asked.

if i understood this complete Coverage - Response will always be Grounded from Your Organizations KB/Data Sources like ServiceNow KB, Share Point, Confluence, Knowledge Graphs etc etc.

 

This Complete Coverage is a very Open ended goal - in my view Boundry must be defined.

 

is there an easy way to create knowledge available for NOW Assist research by end-users.---> Do not Open flood Gate for whole end user Community. Technically end users can not create KBs as theye do not have permission to write OOTB.

 

Another pointer is Web Search but i will not recommend.

ADD WEB SEARCH TOOL  as a Fallback in Servicenow Now Assist AI Chat Assistant.

 

Regards

RP

 

 

 

 

 

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