Now Assist Reporting question

[Andrew Ferraro]

Hello,

I recently installed Now Assist CSM Case Summarization, Resolution Note Generation and KB Article generation.  I am looking for a report by Skill by user.  Does this report already exist?  If not, does anyone know which table or tables I can use to build this report?

Thank you.

Andrew. 

[Rahul Priyadars]

Hi

I do not think OOTB these kind of Granular Breakup is Possible Like you Said

Assist Usage Breakup USER wise

Assist Usage with TASKS Records Details

I see few ways like -

Customization on those events like - Inc Summarization or Chat Summarization

Contact with Service Now with these use cases - May be they can provide you from some backend table or it can go as an idea for Future Releases.

** Please close the thread if you got the answers or Direction to Work in with . 🙂

Regards

RP

[Matt Dodd]

Hi Andrew,

At this point, i believe the table that contains this information is not available to report on.

There is a new Analytics tab available on the Now Assist Admin panel however, that shows detailed information on usage that can also be filtered by product/BU (i.e. HRSD, ITSM etc) This may be worth exploring further

https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-ana...

Within the Overall Health section there is an indicator tracking unique users who triggered actions, which get you closer towards what you're after..

https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-ana...

[MC McG]

Hey  , @Andrew Ferraro did you ever figure out how to do this? We have the same requirement as we want to track adoption at an individual and group level.

[Naveen Y]

Hello @MC McG  :

All user activity related to Now Assist skills is stored in the Generative AI Usage Log [sys_gen_ai_usage_log] table. This table records when a user invokes a Now Assist skill, each invocation is captured as a new record in the table.

The following tables are relevant to Now Assist usage reporting:

• sys_gen_ai_usage_log - the primary usage log for billing and high-level activity tracking.
• sys_generative_ai_log - a more granular log table containing detailed records of each skill trigger and AI step.
• sys_gen_ai_log_metadata - provides a subset of non-sensitive fields for administrator reporting and analytics.

To report on user-specific skill usage:

1. Navigate to Reports and select Create New.
2. Set the source table to Generative AI Usage Log [sys_gen_ai_usage_log].
3. Add the User and Skill Config Id columns to generate the required metrics.
4. Save the report. Note that no pre-built report exists for user-specific skill usage.