What are the top 10 Now Assist / AI use cases?

[Suzanne4]

What are the top 10 use cases for AI?  1 being the easiest to implement and adopt to 10 being a bit more challenging?  We are just beginning our journey and plan to start with Incident Summarization first.  I want to hear from the experts!

[Vamsi_Krishna07 · Accepted solution]

Hi @Suzanne4 ,

1. Summarization Skill

2. Resolution Notes Generation

3. Knowledge Article Generation

4. Incident Assist Agentic Workflow

5. Activity response generation

6. Triage and Categorize ITSM incidents Agentic workflow

7. Investigate and resolve ITSM incidents

8. Generate email response

9. Now Assist for Virtual Agent topics (To delfect the incidents)

10. Chat Summarization Skills

I would say these are some of the core or standard skills or Agentic Workflows that every customer asks for, or any customer starting with Now Assist implementation. Please let me know your licensing you have, like Now Assist for ITSM, CSM, and Creator, etc. These are only few but there are many like Requested Item, Catalog task summarizations etc which can be used based on your business requirement.

I would recommend you to Navigate to "Now Assist Admin" console, Click on Now Assist Skills and Explore all the skills module wise and if you want to learn deep refer to Service Now docs.

Thanks!

[Vamsi_Krishna07 · Accepted solution]

Hi @Suzanne4 ,

1. Summarization Skill

2. Resolution Notes Generation

3. Knowledge Article Generation

4. Incident Assist Agentic Workflow

5. Activity response generation

6. Triage and Categorize ITSM incidents Agentic workflow

7. Investigate and resolve ITSM incidents

8. Generate email response

9. Now Assist for Virtual Agent topics (To delfect the incidents)

10. Chat Summarization Skills

I would say these are some of the core or standard skills or Agentic Workflows that every customer asks for, or any customer starting with Now Assist implementation. Please let me know your licensing you have, like Now Assist for ITSM, CSM, and Creator, etc. These are only few but there are many like Requested Item, Catalog task summarizations etc which can be used based on your business requirement.

I would recommend you to Navigate to "Now Assist Admin" console, Click on Now Assist Skills and Explore all the skills module wise and if you want to learn deep refer to Service Now docs.

Thanks!

[Srikanth_9 · Accepted solution]

Hi @Suzanne4,

Refer:

Gen AI Now Assist - Three ITSM Use Cases - ServiceNow Community

Now Assist Use cases for Incidents for IT support - ServiceNow Community

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti]

Hi @Suzanne4 

You just check the two Build Agent post and follow its comment. You can see lots of use cases:

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

And here is the winning use cases which were TOP one.

The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps