ACL Issue
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07-07-2026 05:05 AM
Hi Team,
I have created read ACLs with both admin and user roles for my Employee Enrollments custom table under scoped application Training Management on PDI. But, the when I try to test by impersonating one of the Users, the Create Enrollment module gives this blank screen below.
Could you please assist ?
Thanks
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07-07-2026 06:35 AM - edited 07-07-2026 06:35 AM
Not for Read or Create. Only for Write I have a field level ACL.
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07-07-2026 08:01 AM
As far as my understanding if the user is having the field level acl given role..
then as per acl behavior once you define any field level ACL on a table, the system stops falling back to table level write permissions for other fields. This means every single field needs its own explicit write ACL
still try debugging - refer this :
If my response helped mark as helpful and accept the solution.
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07-07-2026 06:51 AM
- If you are trying to restrict record at creating record -> Then instead of Read ACL , you need it to restrict by Create ACL
- Check the Application Menus in ServiceNow Studio to ensure the Module itself is not restricted by permissions that block the impersonated user's navigation
- Using security Analyzer/ Security debugger tool, check which ACL is conflicting
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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07-07-2026 09:26 AM
@pallav_nagar The best way to debug this issue is to use Access Analyser and analyse the permissions of the user who is facing this issue.