Activity due field is showing unknown

[swatis22]

The activity due field is showing unknown for all the requests. How do I fixed this issue?

[swatis22]

Thank you Dr Atul.

[Dr Atul G- LNG]

You can follow the KB article and modify the logic as per your requirements.

[Ankur Bawiskar]

@swatis22 

since you are talking about Requests, that field as per KB shared by Atul gets populated only for P1 incidents

If you want to populate it for Requests, then you need to create inactivity monitor for sc_request table

check this but it will only populate for new records and not for older REQs

Set an inactivity monitor 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@swatis22 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @swatis22 

You must be checking non-P1 incident. It is expected behaviour.

 Inactivity monitor is only created for "Priority One Inactivity" incidents.

Hence all other non p1 Incidents show "Activity due"  as 'Unknown'.