Activity due field is showing unknown
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3 weeks ago
The activity due field is showing unknown for all the requests. How do I fixed this issue?
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3 weeks ago
HI @Tanushree Maiti ,
"Priority One Inactivity" is for incidents but I am facing the issue in request table, there it is showing unknown. How do I fix this?
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3 weeks ago
Hi @swatis22
By default, in oob ServiceNow instances, inactivity monitors are only created for Priority 1 (P1) incidents, which is why other tasks may show "Unknown" for activity_due.
The activity_due field in ServiceNow is a date/time field (inheriting from the task table) that works in conjunction with Inactivity Monitor to track when a record requires an update.
Similar to incident, if you configure Inactivity Monitor for Request for specific condition, for those condition, activity_due will be populated.
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3 weeks ago
Also check this Servicenow documentation:
