App artifacts visible in QA but application not showing as Installed

[RaviN3752366138]

We are facing an issue in our QA instance:

• We published a custom scoped application from Studio to the Application Repository.

• In QA, after installing the app, all changes/artifacts are available and functional.

• However, the application itself does not appear as Installed in Application Manager.

• We tried incrementing the version and republishing/reinstalling multiple times, but the behavior is the same.

Has anyone else experienced this? Are there known issues or best practices around publishing and installing applications after a clone? Any guidance would be greatly appreciated.

[kaushal_snow]

Hi @RaviN3752366138 ,

This is usually due to missing metadata, particularly the sys_app record, which ties the application to its scope and version....

When an instance is cloned, the sys_app table is often not preserved unless explicitly included in the clone settings. Without this record, the application appears functionally present, yet it won't show up in Application Manager or Studio. This is a known issue: published apps won't be editable or show as Installed unless the sys_app record exists.

What You Can Do

1. . Restore sys_app via Convert to Development Mode"

If the app is already installed via the Application Repository post clone:

Go to System Applications > My Company Applications.....Find and open your app.

Use the Convert to Development Mode link this action will regenerate the sys_app record and allow the app to show up in Studio and Application Manager.....

2. . Preserve sys_app During Cloning

To avoid this issue altogether:

Add sys_app to your Clone Data Preserver table.....This ensures that your application metadata persists across instance clones.

Check these articles:

https://www.servicenow.com/community/developer-forum/sys-app-record-for-custom-application-missing-a...

https://www.servicenow.com/community/developer-forum/custom-scoped-application-not-available-in-stud...

https://www.servicenow.com/community/developer-forum/no-entry-in-sys-app-after-publishing-scoped-app...

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