Email Content Filling via Custom App

tannguyenit
Giga Contributor

Dear experts,

I have a custom app installed in the sidebar. Within our application, there is a button labeled "Submit" My expectation is that upon clicking this button, the email tab will become active, and the email compose area will be populated with content.

 

tannguyenit_0-1754013336727.png

Expectation:

tannguyenit_1-1754013432819.png

 

1 REPLY 1

t_sadahisa
Giga Guru

Hello tannguyenit,

 

I think response templete is helpful for you.

 

https://www.servicenow.com/docs/csh?topicname=response-templates-templated-snippets.html&version=lat...

 

Thanks.