Calling SN AI agent from 3rd party integration

[User263012]

HI Team,

We are exploring an integration where a user will ask a query to third-party agent, and this will hit ServiceNow and based on the query ServiceNow orchestrator should call SN AI studio agent and send the requested information back to third party tool. This info will be presented to end user in third party agent chat box.

 As a initial thought below is the flow we came up with:

third party agent ----> REST API/Flow ---> ServiceNow "XYZ" orchestrator ---> SN AI studio agent 

Kindly can you add your thoughts on this also some lead which can help us do a poc on how a REST API/Flow calls ServiceNow "XYZ" orchestrator.

Thank you.

[Dr Atul G- LNG]

Hi @User263012 

https://www.servicenow.com/community/now-assist-articles/ai-agents-and-3rd-party-integrations/ta-p/3...

follow above post from:  @Max Dore 

[User263012]

If I understood it right this document showcases how ServiceNow AI agent can trigger an integration. I am looking for how other tool agent can trigger ServiceNow AI agent through integration.

Kindly can you help on this.

[Dr Atul G- LNG]

Not much idea mate.

@Max Dore any inputs.