cant access the roles and also not able to open bussiness rules no update set available in my pdi

[HansikaM]

cant access the roles and also not able to open bussiness rules no update set available in my pdi is it because of any change in roles but how to resolve it 

[SP22]

Hello @HansikaM,

Could you please find the below article and let me know if it is useful.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0998608

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1705502

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813250

Thanks
Santosh.p

[Bhuvan]

@HansikaM 

Check if you have logged in as administrator and not using non-admin account or using impersonation

Logout and login again with admin credentials and try it. If issue still persist, clear the cache using /cache.do and try again.

If it does not work, go to developer portal and launch the instance directly from there with admin credentials and try again

https://developer.servicenow.com/dev.do#!/manage-instance

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@HansikaM 

this should not come if you are an admin.

Try clearing instance cache using cache.do and then logout and login again

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Naveen_G]

Hi @HansikaM 

Try to login back to https://developer.servicenow.com/dev.do again and click one Start Building 

Hope this will solve your issue on simple steps, let me know if you still face the issues.

Regards,
Naveen

Mark as Helpful, if you feel this solution is worked for you!