Changing Reference Qualifier Impact on Current Records

[JustinD56844010]

In ServiceNow, if a reference field already has a saved value and I change its reference qualifier so that the selected value no longer meets the conditions, will ServiceNow automatically clear the existing value, or will it remain?

[Tanushree Maiti]

Hi @JustinD56844010 

The changes will take effect when you create a new record or update the reference field on an existing record.

ServiceNow will not automatically clear or update the previously saved values from the existing records .

[Brad Bowman]

The value (a sys_id) will remain stored in the field/column regardless of the current reference qualifier.  And APIs and other scripts can set the value of a reference field to ANY sys_id - a reference qualifier is only a UI helper to filter values to choose from, ultimately not determining valid values that can be stored in the database for that column.