Creation of Incident in one instance from another by catalog items.

Naveen Bandaru
Tera Contributor

if i create a catalog item in one instance then i want to send all the variables values to incident description field iin another instance.

1. I have create a outbound rest message of Post and gve the end point URL.

2. Created a Flow designer with trigger of service catalog and used get catalog variable component to fetch the variables.then added a custom action where I'm calling the outbound message using sn_ws.RestMessagev2.

Incident is creating in another instance but all the values are null or blank . Not getting any idea how can i pass the catalog variable values to Incident.

 

I know its sort of unrealistic and weird requirement but i want to create like above.

 

 

 

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Naveen Bandaru 

Sorry but we don't have access to your instance and hence can't debug.

Share the complete details and screenshots etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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