Service Now Auto Creation of Empty Incident & Category Update

[bhardwajm]

Hello Team,

1.While creating incidents our SNOW instance is auto creating one new blank incident , Can anyone help in htis regard, how to fix this issue.

2.Another issue ticket category is auto changing to a network category irreseoective of any category we are giving while creating ticket.

Kindly help 

In screenshot one blank incident is created alongwith  ticket having data

[Dr Atul G- LNG]

Hi @bhardwajm 

Could you please check if there are any Business Rules on the Incident table?

Also, check whether there are any Client Scripts, UI Policies, Flows, or Integrations that are changing the Network Category field.