Trying to use a decision table for one of our teams to auto route tickets based on a custom field in incident
This is what we have
Category
Subcategory
Affected Item
Affected Item is custom in our environment
What the team wants is that if the Affected Item is X assign to person Y
I built the decision table as follows
Input
Label - Affected Item
Type - Reference - Incident - Condition column - Data to Evaluate - Field - Affected Item
Decision Table
Conditions
Affected Item (Incident>Affected Item)
I have a list of a few we want to use
Result
Assign to - sus_user
Person who should get the assigned incident
The table looks right
Then in the flow I have the following
Trigger - Incident Updated where assignment group changes to X (group name)
Look up Record
Make a decision
For the Decision table inputs it shows Affected Item, but the drop down shows Incident numbers as an example, and if I use the pill picker I am not able to select Affected Item from the incident record
Any ideas?
