Design suggestion for new application
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yesterday
Hi team,
We have requirement to migrate 1 form from agile-point to servicenow.
As per thier process once requestor submits the form it goes to reviewer and reviewer and send the form back to Requestor to edit few fields for correction and submit back to reviewer like they can trigger back to requestor maximum 3 times and there will be a section with 3 fields additional comments and outcome. How can we achieve this back and forth functionality in servicenow or is there any alternate solution you can help design this solution
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yesterday - last edited yesterday
Hi @Meenal1
Your requirement is feasible to implement But It would be bad a practice .
If you think User experience wise(for End user, reviewer), Same request is coming to them for 3 Times!!!
What about SLA? you should have some targeted delivery time.
I would suggest, In the form level , give proper/enough description, instruction, help text , so the user will not input anything wrong.
Then follow normal process.
If request submit the form-> request goes to Reviewer
If reviewer -> rejects- request will be closed incomplete,
->approve - it will move to next step i.e Fulfiller/implementer
