Design suggestion for new application

[Meenal1]

Hi team,

We have requirement to migrate 1 form from agile-point to servicenow.

As per thier process once requestor submits the form it goes to reviewer and reviewer  and send the form back to Requestor to edit few fields for correction and submit back to reviewer like they can trigger back to requestor maximum 3 times and there will be a section with 3 fields additional comments and outcome.  How can we achieve this back and forth functionality in servicenow or is there any alternate solution you can help design this solution 

[Gene742Nels]

Hello!

In ServiceNow, you can replicate the AgilePoint back‑and‑forth review by building a workflow with states like Submitted → Under Review → Returned to Requestor → Resubmitted → Approved. Add reviewer actions to send the form back, track a counter field to limit returns to three, and include the comments/outcome fields on the form. This can be implemented with Flow Designer or the Approval Engine, ensuring the reviewer can trigger corrections up to three times while keeping the process controlled and transparent. 

[Tanushree Maiti]

Hi @Meenal1 

Your requirement is feasible to implement  But It would be bad a practice  . 

If you think User experience wise(for End user, reviewer), Same request is coming to them for  3 Times!!!

What about SLA? you should have some targeted delivery time.

I would suggest, In the form level , give proper/enough description, instruction, help text , so the user will not input anything wrong.

Then follow normal process.

If request submit the form-> request goes to Reviewer

If reviewer -> rejects- request will be closed incomplete,

                     ->approve - it will move to next step i.e Fulfiller/implementer