Hi Community,
We're investigating an inbound email issue in ServiceNow.
Emails sent from the supplier address: DoNotReply@ima.it
are reaching ServiceNow and records are being created in the sys_email table. However, the emails are not being processed further and are ending up with:
Type: received-ignored
The email log contains the following message: "Email set to ignored because of disallowed from address,
email_address_filter_reason = Disallowed address"
Additional details:
- The sender is a legitimate supplier.
- The email reaches the instance successfully and attachments are also visible on the email record.
- No Inbound Email Actions are executed because the email is marked as ignored during inbound processing.
- The Target field remains empty.
- The reason why the email is being ignored because we have an email address filter which is blocking all the emails from "donotreply@"
- I have tried creating an additional filter which allows all the emails from " @ima.it" but it was not succesfull and still the emails are being sent to " Received-Ignored" state.
Any suggestions and recommendations would be very helpful.
