email client templates on service operations workspace

Vinya Jakkula
Tera Contributor

Hi team,

email templates created specifically for the Incident table are also appearing in the Catalog Task (sc_task) context panel within the Service Operations Workspace (SOW).

 

On incident table respective one only getting visible but on catalog task both are showing.

 

Kindly help me.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Vinya Jakkula 

I believe you raised similar question again.

Please raise a case with ServiceNow team.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Pranesh072
Mega Sage
Mega Sage

Can you share the email templates configurations