email client templates on service operations workspace
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07-16-2025 11:05 PM
Hi team,
email templates created specifically for the Incident table are also appearing in the Catalog Task (sc_task) context panel within the Service Operations Workspace (SOW).
On incident table respective one only getting visible but on catalog task both are showing.
Kindly help me.
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07-16-2025 11:12 PM
I believe you raised similar question again.
Please raise a case with ServiceNow team.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-16-2025 11:20 PM
Can you share the email templates configurations