SLA breaching need to send reminders

sekharn
Kilo Contributor

‎07-17-2025 12:52 AM

If the incident was breaching the SLA limit how i can send reminders to assigned person manually from  service now

 

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Shraddha Kadam
Mega Sage

‎07-17-2025 12:55 AM

Hello @sekharn ,

 

We have SLA Breached field on the SLA table, so once the SLA has been breached, that field value changes to True.  So, you can add a condition SLA breached to True, then send a notification to the Assigned to field.

 

Thank you.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-17-2025 01:08 AM

Hi @sekharn 

 

Please check whether the SLA is attached to the workflow. If not, you need to attach the OOTB (Out-of-the-Box) workflow and ensure that reminders are sent at 75%, 90%, and so on.

 

DrAtulGLNG_0-1752739675588.png

 

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