Email Content Filling via Custom App

[tannguyenit]

Dear experts,

I have a custom app installed in the sidebar. Within our application, there is a button labeled "Submit" My expectation is that upon clicking this button, the email tab will become active, and the email compose area will be populated with content.

Expectation:

[t_sadahisa]

Hello tannguyenit,

I think response templete is helpful for you.

https://www.servicenow.com/docs/csh?topicname=response-templates-templated-snippets.html&version=lat...

Thanks.