Email logs are not showing for admin

[KS86]

Hi All,

I’m facing a few issues with the Email Logs in my project instance:

1. I have the admin role, but I’m still unable to see all email records. As shown in the screenshots, the list is configured to display 50 records per page, but I can see only one or two emails.

2. The visible email records also seem to change unexpectedly. For example, I created an Incident and the OOB Incident creation notification was triggered. Initially, I could see the corresponding email record, but after about five minutes, it was no longer visible.

   After assigning the Incident to a group and adding work notes, I can see the emails generated for those actions, but I can no longer see the email generated when the Incident was created.

3. The total email count is also inconsistent across pages. On the first page, it shows 50 of 52, while on the next page it shows 100 of 592. Please refer to the attached screenshots.

Could you please help me understand what might be causing this behavior and how I can troubleshoot it?

Thanks!

[Hemanth M]

Hi @KS86 ,

Were you able to see all the emails before? i would check these
1. Please check the ACLs on  sys_email table, use Access Analyzer for easy troubleshooting 

2. Please check before query business rule on this table as well