ITSM exam is showing pending and i am not able to reschedule it

[nitintripat]

I have scheduled the ITSM exam but on the exam day after an hour facing some intermittent wifi issue and my exam got locked and now it is showing pending since 1 week and i am not able to reschedule it. Already raised tickets with support team but it's more than a week but no resolution. Also dropped email with the details to the support team but no luck. Pearson said they are checking with ServiceNow support and ServiceNow support saying they are checking with Pearson. Until that pending option gets removed i am not able to reschedule it. Can anyone help me in this?

[Dr Atul G- LNG]

Log a case with now learning team immediately that is also required. Go to now learning and on top help centre .. create case from there 

[nitintripat]

Already logged the case with now learning from help Centre but no relevant response or solution yet. Refer attachment, i am asking for update daily but no response.

[Dr Atul G- LNG]

Don't lose hope. These cases take time but you will get response buddy. We community member can't help much.

[svirkar420]

Hi @nitintripat , To notice your query you will have to register the case from ServiceNow University as well as OnVue team. You will have to raise ticket on both the platform.

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.